DigitalDukaan

Privacy Policy

Last updated: 17 October 2026

DigitalDukaan ("we," "our," or "the app") is committed to protecting the privacy of our users — both shop owners (merchants) who use the DigitalDukaan Android app, and customers who use the web ordering page.

1. Information We Collect

From Merchants (App Users):

• Name, phone number, and PIN (for login/authentication)
• Shop details: shop name, address, category, opening/closing hours, working days
• Shop photo and product/menu images
• UPI ID (for displaying payment details to customers)
• GPS location (captured once during shop registration, to help customers find your shop)
• Order and sales data generated through use of the app

From Customers (Web Ordering Page):

• Name and phone number (for order placement and order updates)
• Order details: items ordered, delivery address (if applicable), special instructions
• Device identifier (to track order history on the same device)

2. How We Use Your Information

We use the collected information to:

• Verify merchant phone numbers via OTP at registration and PIN reset, and secure logins with a 6-digit PIN
• Enable customers to browse a merchant's shop and place orders
• Process and display orders to the merchant in real time
• Send order status notifications (new orders, payment confirmations) via push notifications
• Generate sales and performance analytics for merchants
• Improve app performance and features

3. Payment Information

DigitalDukaan does not process, store, or have access to any payment card, bank account, or UPI transaction data. All payments are made directly between the customer and merchant via third-party UPI apps (Google Pay, PhonePe, BHIM, etc.). We only record that a payment was claimed as made by the customer and confirmed by the merchant, for order tracking purposes.

4. Data Storage and Security

All data is stored securely using Google Firebase (Firestore, Firebase Storage, Firebase Authentication), hosted on Google Cloud infrastructure in the asia-south1 (Mumbai) region. We take reasonable technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure.

5. Data Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. Your data may be shared only:

• With Google Firebase and Google Cloud services, which power our backend infrastructure
• With Google's Gemini AI API, when merchants use the AI menu scanner feature to process uploaded menu images
• If required by law or to protect our legal rights

6. Location Data

Location data is collected only once during merchant shop registration, to determine the shop's address and enable location-based discovery for customers. We do not track merchant or customer location on an ongoing or background basis.

7. Notifications

We use Firebase Cloud Messaging to send order and payment notifications to merchants. These can be managed through your device's notification settings.

8. Data Retention

We retain your data for as long as your account remains active. You may request deletion of your account and associated data by contacting us (see Contact section below).

9. Account and Data Deletion

Merchants can request account and data deletion by contacting us via WhatsApp at +91 7774047148 or by email at harpreetsinghlearn@gmail.com. We will process deletion requests within a reasonable timeframe, subject to any legal retention requirements.

10. Children's Privacy

DigitalDukaan is intended for use by business owners and their customers and is not directed at children under 13. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

12. Contact Us

For any questions or concerns about this Privacy Policy or your data, contact us: